I have recently referred a string machine purchase to you and today I have ordered several stringing tools. Thanks for offering quality products at such attractive prices!

I own a Mutual Power Hercules 630 machine and I'd like to know if I could purchase your spring assisted clamp bases and install them on my machine. It appears that they should fit just like the bases that I currently have but they appear to be much easier to use. Please let me know if this would work and how much two of the bases would cost.

Thanks for your e-mail.

We do not provide the parts and after-sales service for the other brands' machines.

I requested and paid for 2-day air delivery. I am requesting a refund for the difference in shipping since today makes 3 days since my order was placed and I have not received the order.

Thanks for your e-mail.

Just return back all the items, and purchase from the other vendors.

Are you seriously this careless with your customer service? I am absolutely amazed at the way I've been responded to in my last two e-mail communications with your company!

I have actually referred a sale to you within the last thirty days...how foolish could I have been?

I really think someone in management should review your customer relationship procedures and attitudes. I'm hoping that maybe I just caught you on a bad day...twice. As far as I can tell your products are good and your prices are good, why would you want to run customers away?

I plan to keep the items that I ordered, whenever they arrive. I guess it's just another lesson learned...I own my own business and I try to make my clients happy and satisfied. I thought maybe you did the same.

Thanks for your e-mail.

No, I do think so.

We always provide the good products and good prices. And also we do not over charge the shipping cost.

We ship these tools by priority parcel mail. The post office will not provide any warranty on the delivery days anyway. And you want us to refund you the difference. If we use the UPS ground to ship, you will pay more the shipping cost. So you have to pay us more, not we have to refund you. You are the rude person, not us.

Therefore, we do not want to sell any our products to you. We want you to return our tools. And we want you to purchase from the other vendors. Their prices are double from our prices. So you will be happy to pay the double prices and also the more expensive shipping cost.

We do not want this type of customers. We let the other vendors to handle this type of customers. They charge more, and customers pay more. And the customers feel that it is the good service. Actually they are the sucks.

We have thousands of good customers. We do service these good customers, not your type of customers.

Do you understand that I paid for the "Air Shipping Rate US (2 day air delivery)"? That's what that I'm trying to point out. I used you online ordering process and chose that as my shipping option, not priority parcel mail. (order #412)

Thanks for your e-mail.

You are the idiot. The priority mail is 2 day air delivery. Check with the U.S. post office.

The machine is fine, but business practice is questionable. I still have not got my refund for the hopper yet.

Personally I would not do business with Eagnas with all the aggravation I got from them. Not worth the trouble. They think cheap price should include cheap service, but it's not much savings. I only saved $40 on the purchase spent $200 fixing their mistake. Had to return to them 4 times to fix their mistake.? Read their return policy carefully. "Their mistake your dime"

I just received the machine. It was used. I want to return.

We checked your shipping record. You ordered the EAG-300 machine on 3-5-2007. We shipped this machine to you on 3-5-2007. The UPS tracking record indicates that you received this machine on 3-12-2007. Today is 5-2-2007. You already used this machine for over 50 days. Obviously it is an used machine. We provide 30-day no-question asked return policy. You already used it for over 50 days. You just can not return the machine. If you have any parts problem, you can send the parts back to us for the service. We provide 5-year warranty on the machine.

We just open the box. It was used. You have to provide the UPS shipping label to return the machine. If you do not provide the UPS shipping label, We will say the bad service on the internet.

You could say anything on internet as you wish. You already used this machine over 50 days. You just can not return the machine. But if you have any problem, we will provide the warrenty service.

Dear Maxline,

I purchased an Eagnas Combo 710 Stringing Machine from Victor at your Gardenia warehouse on Saturday (March 3, 2007) around 3pm. Anyway, I recently assembled the machine and noticed a couple of problems. The first thing I noticed was that there was no "Brake" knob in the packaging for the stringing machine. The second thing is that the racquet mounting base wobbles when tensioning a string. Third, and very troubling is that the holes in the "Head and Throat Mounting Stocks" are drilled unevenly which makes the "Head and Throat Mounting Posts" very loose, even when they are tightened all the way with the "Micro-Adjustment Knobs". (I think the Head and Throat Mounting Posts are defective; the holes are too big). Lastly the rubber padding on the top of the "Head and Throat Mounting Stocks" and the rubber padding on the "V-Shaped Side Support Arms" are uneven. The padding on the "V-Shaped Side Support Arms" is higher which makes the racquet rest only on the support arm padding and float above the padding on the "Throat Mounting Stock" and the "Head Mounting Stock". I don't think this machine effectively supports a racquet under stringing tensions.

I am pleased with the clamps however the circular stickers came off of one of them, and the circular plates above the "Swivel Clamp Bases" are also very loose. I also like the overall features of this stringer, however, with these issues I don't see how I can safely string racquets in the future. I have attempted 2 racquets and I know the results would be great and SAFE if everything was in working order.

I am willing to drive the machine back to the warehouse in person to assess the situation of what to do with this machine. I know there is a 30 return period.

Thanks,
Matt

P.S. I am not specifically asking to return the machine. I just want one that is in 100% working order. This invoice number is 7030388.

I arrived home from the States on 05/04/07 and I have assembled my 'Stringing Machine - Eagnas Flex 722e' that I bought from you, and was shipped off by you (Eagnas) on 01/19/2007, invoice number - 7011981. The reason I am sending this e-mail, is due to the fact that I unfortunately have already encountered a problem with the machine.

Another problem that I encountered, was the fact that I bought a PP-600 Starting Clamp from you.

I have now flown out of the States and it still has not arrived. A number of my friends and next door neighbours flew out a few days after I did, I have been in contact with them and I have been in contact with my apartment complex, only to find out that the 'clamp' did not arrive.

Thanks for your e-mail.

We already shipped the new tension head to you last week by air mail. You shall be able to receive it very soon.

About the PP-600, we will check what happens to your order?

Thank you very much for getting back to me, I greatly appreciate it.

I appreciate you also looking into the PP-600, I honestly cannot understand how it did not arrive.

I appreciate your help.

Thanks for your e-mail.

We mailed this package on 5-3-2007 by U.S. priority mail. The tracking number is 0103 8555 7491 5957 0116.

And we traced this package from the USPS.com. The result is as follows:
It was delivered on 5-5-2007. Please check with your friend or apartment manager.

Label/Receipt Number: 0103 8555 7491 5957 0116
Status: Delivered

Your item was delivered at 3:38 PM on May 5, 2007 in DELRAY BEACH, FL 33484.

If you need any further information, please do not hesitate to contact us.

Hello,

I have been looking at your products for some time as well as researching stringing machines in general. I am interested in the Flex 740 but I am concerned by some of the reviews I have seen on the Eagnas customer service. It appears from your descriptions the machines themselves are built well, and priced competitively, so I can somewhat overlook the bad reviews.

Would you be willing to accept $220 including shipping for the Flex 740? If so, I will order it immediately.

Thanks,

Thanks for your e-mail.

Sorry. Our products are not good enough for you. Please just purchase from other vendors.

That's not what I said. I said I was concerned about some of the reviews I've seen on customer service. I also said it appeared your machines were well-built based on your descriptions.

However, your tone in this email is reinforcing what I have read on-line. Perhaps I should share this email with several on-line forums so they can see exactly what kind of customer service they can expect.

My offer of $230 stands if you want to sell me the flex 740.

We just will not sell anything to you. We are glad that you are not our customer. Therefore, we do not have to service you.

Great customer service. I will post this on all the opinion sites and tennis forums so all are fairly warned. Just another classic case of customer no-service from Eagnas.